Privacy Policy

Last updated: 25/10/2025

1. Introduction

Welcome to BuzzerPlayer.com (“BuzzerPlayer”, “we”, “us”, or “our”).
We are committed to protecting your privacy and handling your personal information securely and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase our products, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Who We Are

BuzzerPlayer Ltd.
Website: https://www.buzzerplayer.com
Email: contact@buzzerplayer.com
Registered in the United Kingdom

We are the data controller responsible for the personal data collected through this website.

 

3. What Data We Collect

We collect only the data necessary to process your orders, deliver our products, and improve your experience.

A. Information you provide directly

  • Contact details: name, email address, billing and shipping addresses.
  • Payment information: processed securely by third-party payment providers (we never store full card details).
  • Uploaded audio files: recordings or sound clips you submit for customisation of your buzzer product.
  • Communication: messages or emails you send to us (customer support, feedback, or requests).

B. Information collected automatically

When you visit our Site, we may automatically collect:

  • IP address, browser type, operating system
  • Pages visited, time spent, referring website
  • Cookies and similar technologies (see our Cookie Policy)

 

4. How We Use Your Data

We use your personal data only for legitimate business purposes, including:

Purpose Legal Basis
To process and deliver your order Performance of a contract
To manage payments and prevent fraud Legitimate interest / Legal obligation
To create and personalise your audio buzzer Performance of a contract
To communicate about your order or customer support Performance of a contract
To send important updates about our services Legitimate interest
To comply with legal or tax obligations Legal obligation

We do not sell or rent your personal information to any third party.

 

5. Protection of Uploaded Audio Files 

We understand that the audio files you upload may include personal, creative, or sensitive content.
We take this responsibility very seriously.

  • All audio files are stored securely on restricted servers with encryption in transit and at rest.
  • Files are used exclusively to produce your customised buzzer order.
  • They are never shared, sold, or reused for any marketing or commercial purpose.
  • Audio files are deleted automatically after the completion of your order, typically within 90 days of dispatch, unless required for troubleshooting or warranty claims.
  • Access to audio files is limited to authorised production staff only.

If you wish to request early deletion of your uploaded audio, please contact contact@buzzerplayer.com.

 

6. How We Share Your Data

We may share limited data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal, Google Pay, Apple Pay)
  • Shipping carriers (for order delivery)
  • IT service providers / hosting companies (for secure infrastructure)

All such partners are contractually required to protect your data and process it only for the purposes we specify.
We may also share data if required by law, regulation, or legal process.

 

7. Data Retention

We retain personal data only as long as necessary for:

  • order fulfilment,
  • accounting or tax compliance,
  • and warranty or customer support purposes.
  • Order data: retained for up to 6 years (legal requirement under UK tax law).
  • Audio files: automatically deleted within 30 days after order completion.
  • Email communications: retained for up to 12 months unless longer retention is necessary for support or legal reasons.

 

8. Your Rights (Under UK GDPR)

You have the following rights regarding your personal data:

  • Access – Request a copy of your personal data.
  • Rectification – Correct inaccurate or incomplete information.
  • Erasure (“Right to be Forgotten”) – Request deletion of your data when it is no longer necessary.
  • Restriction – Limit how we process your data in certain circumstances.
  • Data portability – Request your data in a structured, commonly used format.
  • Objection – Object to processing based on legitimate interest or direct marketing.
  • To exercise any of these rights, email contact@buzzerplayer.com.
    We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

9. International Data Transfers

Our servers and suppliers are based in the United Kingdom and the European Economic Area (EEA).
If we transfer your data outside the UK or EEA, we ensure that equivalent safeguards are in place in compliance with UK GDPR (e.g., adequacy decisions or standard contractual clauses).

 

10. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and enhance functionality.
For more details and cookie preferences, please see our separate Cookie Policy.

 

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • loss or destruction,
  • unauthorised access,
  • disclosure, alteration, or misuse.

These include encryption, secure servers, restricted employee access, and periodic data protection reviews.
However, no online system is completely secure; you use the Site at your own risk.

 

12. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
Please review their privacy policies before providing any personal information.

 

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a new “Last updated” date.
We encourage you to review this page periodically.